Capture the decision,
not the document.

Your team's real rules, how a big refund gets approved, when an exception is allowed, get made in chat and then evaporate. Lattice watches decisions happen, confirms the rule with the person who made it, and turns it into something anyone can ask and an agent can run.

5 stages

CAPTURE PIPELINE
segment to reconcile

1 human

CONFIRMS EVERY
rule before it lands

GUESSED ANSWERS
it refuses or escalates

Start here

2 confirmed · Meridian Clearing

Your team makes the real calls in Slack and email all day. Scan the feed and watch the engine pull the genuine decisions out of the noise.

01 · Decision feed

Tomas L.Engineering · Slack · #general

anyone else's VPN dropping this morning? second time today lol

Maya ChenVP, Customer Success · Slack · #cs-escalations

approved the $7,200 SLA credit for Tradewell, the outage hit them right at market-open settlement. we cap credits at $5k, but market-open outages cost the client real money, so treat those as their own bucket going forward.

Devin R.Support · Slack · #support

honestly the $500 manager-approval line on refunds is too low and slows everyone down. let's just let reps approve up to $750 on their own from now on.

Priya NairHead of Billing · Email · onboarding@meridian

quick reminder for the new CSMs: annual clients can be put on a payment plan up to 60 days. monthly clients can't. please don't promise more than that.

Anya P.Design · Slack · #random

lunch order going in at 12:15 if anyone wants in

03 · The brain · 2 confirmed

Refunds over $500 require manager approval.

confirmed by Maya Chen · Policy · standing

Annual clients can get a payment plan up to 60 days; monthly clients cannot.

confirmed by Priya Nair · Policy · standing

Ask the brain

Decisions are processed in-memory for the demo and are not stored. The capture engine runs live on pasted input; production-grade reliability requires tuning against a real company's data.

MADE BY SANJIT KANGOVI →